.hack Gu is a game that has great concepts but it's definitely a product of its time. I think the story is pretty interesting and while some of the characters are a bit grating at first they do develop over time. Something I really like about .hack is the level of immersion that you feel throughout the trilogy, it's as if your right in the boots of Haseo as he's flipping through forum pages and reading his emails. The soundtrack is really good and I love the overall aesthetic. The gameplay though can be a slog, it's extremely repetitive and not all that dynamic, there was just certain points in the game where I dreaded fighting enemies not because they were difficult, but that I had to engage in the games combat system. I do think these games (along with the infection trilogy) deserve an actual remake to really make this series shine, as I do believe the .hack franchise is overall criminally underrated.