Don't get me wrong I love this game. The writing may be here and there for the first few regions and the gacha can be a little bad at times and that is one of the problems but its not the main one. This game could be so much better if it wasn't being held back by mihoyo. They are basically blind to fan feedback and its a real problem, time after time suggestions for Genshin are added into star rail and time after time Genshin players are left with nothing. I love this game but its just hard for me to recommend for people to play unless they are willing to tolerate the problems. (Also the community is very iffy on places like twitter and reddit but thats a different can of worms)