People hate what they don't understand. The first time I played the story the whole way through I hated what they did with Joel, thought Ellie was so selfish and aggressive that she genuinely becomes more unlikable than Abby. I found Abby to be a layered and dimensional character with an Oscar caliber performance by Laura Bailey. I finished this four times on PS4 and will finish for the fifth time on PS5. No other game matches it maturity, nuance and devastating emotional impact. A masterpiece.