Though it’s obviously easy to share the sentiment, all the commentary about corporations taking upon death itself is rather weak. It points out what is certainly happening everywhere, but with an ending dictated with too much of a good heart without thinking about the consequences of actually taking the risk it comes off as naive. The preparation of the deceased through a simple puzzley segment, especially in the cremation process, the stay positive mail list and overall cuteness are probably not the best fit for most of the situations. Yet, there is something in there.
Though simplified as it may be, having to actually prepare each of the deceased gives a bit more insight into the process and labor of a mortician. The mails give new perspectives about death and how to deal with it, sometimes obvious and not that interesting, true, but sometimes hitting the right spot (“Religion provides different paths for dealing with a death, but the goal is almost always the same: offering support, guidance, and ease to the people who are grieving”). Even that cute aesthetic helps to make the process more mundane, in a good sense, considering we are in the perspective of the mortician. But not without respect.
If the game ended up gaining me it was due to the sections where you have to attend the funerals. Due to the protagonist being silent (even if she is implied to communicate at least via email), her role is as simple as necessary, just lending an ear. And not everyone will grieve the same, some will be unable to speak in tears, some will think about if things couldn't have gone differently, some put their mind on how to distract themselves to make it easier… Most importantly, there is one thing that Charlotte will always do before leaving, no matter the complications behind the bureaucracy, including that certain peculiar funeral. She will always bid farewell with a reverence.
Reviewed on Apr 02, 2022